Inspired Costumes understand that sometimes items you receive might not be suitable and you may wish to return them. Please see below for full details of the process for returning items to us.
HOW TO RETURN ITEMS
If you wish to return an item for a refund or exchange, please contact us on firstname.lastname@example.org to obtain a refund/exchange reference number. Please indicate on the email if you require an exchange or refund.
All returns must be sent back to us within 30 days of receipt. All items must be in an unused and saleable condition. Returns that are damaged, soiled, altered or marked/scented in any way (including from deodorant or perfume) unfortunately cannot be accepted and will be returned to the buyer.
Garment tags and packaging (if any) should also be included along with any other accessories that are part of the item (such as belts and scarfs). Unfortunately if any part of the item is missing or damaged, we will be unable to accept the return.
Our returns address is:
1 Parker Street
DELIVERY CHARGES AND TIMESCALES
Any returns sent back to Inspired Costumes are at the buyer’s expense. We recommend you use a tracked delivery service to ensure your return reaches us.
We are unfortunately unable to refund postage if any part of an order is returned. In the event of an exchange, no additional postage for the replacement item will be payable for UK customers.
Please allow 5 working days from when we receive the item to process the return. Many returns will be processed the day they arrive or the day after however.
For returns from outside of the EU the customer must clearly mark on the parcel that it is a return. If you do not do this and customs fees are requested from us the return will not be accepted.
Although we do everything possible to ensure items are sent in perfect conditions, very occasionally items damaged during manufacture may slip through our stringent quality control process. If an item in your order is damaged upon delivery, please contact us immediately stating that the item in question is faulty, so that we can resolve this issue for you. We regret that if you return a faulty item without any prior contact in regards to the fault, the return request cannot be accepted and the item will returned to you (the buyer) immediately.
If you have any queries in regards to the services that we offer, please don't hesitate to contact us at email@example.com. Our customer service team are available to help.